Chapter 1 應聘入職
Unit 1 求職意向Job Objective
Unit 2 自我介紹Introduction
Unit 3 工作經驗Working Experience
Unit 4 離職與應聘原因Reasons for Demission and Application
Unit 5 薪酬Salary
Unit 6 認識新同事New Colleagues
Unit 7 加班、請假Work Overtime&Ask for Leave
Chapter 2 商務辦公
Unit 1 管理溝通Management Communication
Unit 2 郵件處理Dealing with E—mails
Unit 3 打印、復印文件Print&Copy
Unit 4 整理文件Files
Unit 5 發(fā)布通知Taking Memos
Unit 6 差旅安排Travel Arrangement
Chapter 3 電話溝通
Unit 1 電話轉接Transfer
Unit 2 電話留言Leave a Message
Unit 3 回電話Calling Back
Unit 4 電話約見客戶Proposing an Appointment over Phone
Unit 5 電話變更約定Rescheduling over Phone
Unit 6 打錯電話Having Wrong Number
Unit 7 預訂機票Booking a Ticket
Chapter 4 商務會議
Unit 1 會議安排Meeting Arrangement
Unit 2 會議開始Getting a Meeting Started
unit 3 討論議題Discussion
Unit 4 各抒己見Presentation
Unit 5 贊同與反對Agreement＆Disagreement
Unit 6 會議總結Conclusion
Chapter 5 客戶接待
Unit 1 機場接待Reception at the Airport
Unit 2 寒暄問候Greeting
Unit 3 自我介紹Introduction
Unit 4 邀請客戶Invitation
Unit 5 參觀訪問Arriving at the Company
Unit 6 宴會邀請Inviting to Dinner
Unif 7 機場道別Farewell at the Airport
Chapter 6 客戶拜訪
Unit 1 預約拜訪Make an Appointment to Visit
Unit 2 更改、取消行程Change&Cancel Appointment
Unit 3 陳述拜訪意圖Express Intention
Unit 4 討論合作細節(jié)Discuss Details
Unit 5 告別客戶Say Goodbye
Chapter 7 市場營銷
Unit 1 市場調研Market Surveys
Unit 2 市場開發(fā)Market Development
Unit 3 新品發(fā)布New Product Release
Unit 4 產品推銷Promotion
Unit 5 參加展會Exhibition
Unit 6 售后服務Customer Service
參考文獻
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