旅行社計(jì)調(diào)實(shí)務(wù)

課程導(dǎo)入 初識(shí)旅行社計(jì)調(diào)工作??
    任務(wù)一 了解旅行社計(jì)調(diào)工作??
    任務(wù)二 了解計(jì)調(diào)工作崗位的基本職責(zé)??
    任務(wù)三 了解旅行社計(jì)調(diào)應(yīng)具備的基本素質(zhì)??
  小結(jié)??
單元一 國(guó)內(nèi)組團(tuán)計(jì)調(diào)??
  項(xiàng)目一 認(rèn)識(shí)國(guó)內(nèi)組團(tuán)計(jì)調(diào)??
    任務(wù)一 走訪國(guó)內(nèi)組團(tuán)計(jì)調(diào)??
    任務(wù)二 國(guó)內(nèi)組團(tuán)計(jì)調(diào)業(yè)務(wù)流程??
  項(xiàng)目二 策劃設(shè)計(jì)旅游產(chǎn)品??
    任務(wù)一 收集旅游目的地信息??
    任務(wù)二 設(shè)計(jì)旅游產(chǎn)品??
    任務(wù)三 詢價(jià)、甄選地接社??
    任務(wù)四 旅游產(chǎn)品定價(jià)??
    任務(wù)五 旅游產(chǎn)品促銷??
  項(xiàng)目三 組團(tuán)計(jì)調(diào)業(yè)務(wù)操作??
    任務(wù)一 簽訂旅游合同??
    任務(wù)二 建立團(tuán)隊(duì)檔案??
    任務(wù)三 訂妥機(jī)/車/船票??
    任務(wù)四 委派全陪導(dǎo)游??
    任務(wù)五 和地接社做確認(rèn)??
    任務(wù)六 和車隊(duì)做確認(rèn)??
    任務(wù)七 購買旅游意外保險(xiǎn)??
    任務(wù)八 制作出團(tuán)通知書并告知游客??
  項(xiàng)目四 團(tuán)隊(duì)實(shí)施的過程管理??
    任務(wù)一 團(tuán)隊(duì)跟蹤??
    任務(wù)二 核算團(tuán)隊(duì)實(shí)際開支，審核導(dǎo)游賬單??
    任務(wù)三 團(tuán)隊(duì)資料整理歸檔??
  項(xiàng)目五 客戶檔案管理??
    任務(wù)一 客戶檔案的建立??
    任務(wù)二 客戶評(píng)估??
    任務(wù)三 客戶關(guān)系的維護(hù)??
  單元小結(jié)??
單元二 出境組團(tuán)計(jì)調(diào)
  項(xiàng)目一 初識(shí)出境組團(tuán)計(jì)調(diào)崗位??
    任務(wù)一 了解出境旅游業(yè)務(wù)??
    任務(wù)二 了解出境組團(tuán)計(jì)調(diào)崗位??
  項(xiàng)目二 出境旅游產(chǎn)品設(shè)計(jì)??
    任務(wù)一 搜集整理出境旅游目的地概況??
    任務(wù)二 設(shè)計(jì)出境旅游產(chǎn)品??
  項(xiàng)目三 出境旅游團(tuán)隊(duì)操作??
    任務(wù)一 簽訂旅游合同??
    任務(wù)二 審核資料??
    任務(wù)三 派遣領(lǐng)隊(duì)??
    任務(wù)四 制作出團(tuán)通知書??
    任務(wù)五 召開團(tuán)前說明會(huì)??
    任務(wù)六 實(shí)施團(tuán)隊(duì)跟蹤??
    任務(wù)七 完成團(tuán)隊(duì)后續(xù)工作??
  單元小結(jié)??
單元三 國(guó)內(nèi)地接計(jì)調(diào)??
  項(xiàng)目一 初識(shí)國(guó)內(nèi)地接計(jì)調(diào)??
  項(xiàng)目二 接團(tuán)前的準(zhǔn)備??
    任務(wù)一 旅游服務(wù)采購??
    任務(wù)二 旅游線路設(shè)計(jì)和行程制定??
    任務(wù)三 內(nèi)部計(jì)價(jià)和對(duì)外報(bào)價(jià)??
    任務(wù)四 了解接團(tuán)的基本業(yè)務(wù)??
  項(xiàng)目三 接團(tuán)業(yè)務(wù)操作??
    任務(wù)一 制訂和確認(rèn)旅游接待計(jì)劃??
    任務(wù)二 落實(shí)接待計(jì)劃??
    任務(wù)三 選派地陪??
    任務(wù)四 團(tuán)隊(duì)跟蹤??
    任務(wù)五 團(tuán)隊(duì)后續(xù)工作??
  單元小結(jié)??
單元四 國(guó)際入境計(jì)調(diào)??
  項(xiàng)目一 初識(shí)國(guó)際入境計(jì)調(diào)??
  項(xiàng)目二 接團(tuán)前的準(zhǔn)備??
    任務(wù)一 了解旅游客源國(guó)概況??
    任務(wù)二 旅游服務(wù)采購??
    任務(wù)三 旅游線路設(shè)計(jì)和行程制定??
    任務(wù)四 內(nèi)部計(jì)價(jià)和對(duì)外報(bào)價(jià)??
  項(xiàng)目三 接團(tuán)業(yè)務(wù)操作??
    任務(wù)一 制訂和確認(rèn)旅游接待計(jì)劃??
    任務(wù)二 落實(shí)接待計(jì)劃?
    任務(wù)三 選派地陪??
    任務(wù)四 團(tuán)隊(duì)跟蹤??
    任務(wù)五 團(tuán)隊(duì)后續(xù)工作??
  單元小結(jié)??
參考文獻(xiàn)?