Chapter Ⅰ Layout and Format of Business Letters Practice Ⅰ Supplement Electronic Communication ChapterⅡ Establishment of Business Relations Lesson One Initiating Business Prectice Ⅱ ChapterⅢ Enquiries，Offers and Acceptance Lesson Two An Enquiry Lesson Three （A）A Non—firm Offer （B）A Firm Offer Lesson Four Counter—offer Lesson Five Acceptance Practice Ⅲ Chapter Ⅳ Orders and Confirmations Lesson Six （A）An Order for Antennae （B）A Reply Practice Ⅳ Chapter Ⅴ Packing Lesson Seven Packing Requirements Practice Ⅴ Supplement On Packing Chapter Ⅵ L／C Establishment，Amendment and Extension Lesson Eight （A）Urging Establishment of an L／C （B）A Reply Lesson Nine Asking for L／C Amendment Lesson Ten Asking for Extension of an L／C Practice Ⅵ Chapter Ⅶ Insurance Lesson Eleven Request for Broader Coverage Practice Ⅶ Supplement On Insurance Chapter Ⅷ Shipment Lesson Twelve （A）Asking for Earlier Delivery （B）A Reply Lesson Thirteen Shipping Advice Practice Ⅷ Chapter Ⅸ Payment Terms（Non—L／C Payment） Lesson Fourteen （A）Proposing to Change Payment Terms （B）T／T Payment （C）Reply from the Buyer Practice Ⅸ Chapter Ⅹ Complaints，Claims and Adjustments Lesson Fifteen（A）Claim for Inferior Quality （B）A Reply to the Claim （C）Asking for Prompt Settlement （D）Settlement of the Claim Practice Ⅹ
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